Goonhub
04-11-2017, 11:04 AM
Don't all admin messages sit around in a place where admins can see them? Aren't they timestamped, so an admin can sort through when the message was received and match them to a round to look through the logs and investigate?
If that's the case, as long as you write a concise admin message that includes as many details to help them narrow down the search (names, keys, actions, context, round times, locations, etc) there shouldn't be a need for any kind of ticket system or something.
The only problem would then would be times in which no admin is around to respond to the incident as it is occurring, and giving more people authority only works if they are consistently online to create 24 hour coverage.
I don't know what goes on behind the administrative curtain, but I'm going to assume you guys are already doing that as much as you can without inconveniencing your lives beyond what you're being compensated for doing an unpaid volunteer postition
If that's the case, as long as you write a concise admin message that includes as many details to help them narrow down the search (names, keys, actions, context, round times, locations, etc) there shouldn't be a need for any kind of ticket system or something.
The only problem would then would be times in which no admin is around to respond to the incident as it is occurring, and giving more people authority only works if they are consistently online to create 24 hour coverage.
I don't know what goes on behind the administrative curtain, but I'm going to assume you guys are already doing that as much as you can without inconveniencing your lives beyond what you're being compensated for doing an unpaid volunteer postition