Goonhub
06-01-2023, 06:18 AM
Hi, I'm gonna respond to the transparency stuff.
Both player privacy and admin privacy matter. Admins and devs are volunteers, and we deserve the same dignity and respect that we give our players by not making public examples of them. There is no amount of information disclosure that will prevent people from believing whatever they want to. We work as a team with a shared goal, making this game better and more fun, and we hold one another accountable. If you do not trust us, we can't make you.
Do you understand that there's literally nothing we can do about this without violating our policy and airing the dirty laundry of people who aren't even there to defend themselves anymore? The fact that we ban people who exhibit "repeated and extreme behavior" means that we DO care about the community. We DO care about what kind of tone is being set in the channels we moderate. We DO expect people to be respectful toward others who are putting in their time and effort to make things better, from admins to devs to player contributors.
Here's the thing about having a policy of not airing anyone's notes and warnings and ban reasons: it's not very fun for us. It doesn't make our job easier. It actually sucks, a lot, because people who have taken up a ton of our time and energy and goodwill can say whatever they want to whoever they want to make us look like tyrants. And except in specific situations, we can't do anything to defend ourselves or justify our decisions.
But it makes the community better. It lets people grow from their mistakes. It's worth it.
Quote:For the other point of admin feedback being handled internally, I understand that it makes sense to handle it internally, however when given a message like "there's no issue here" or "its been handled" on its own it feels incredibly minimal and leads to speculation that nothing has actually been done due to it being a one off statement given with not even a minor insight onto how the situation was handled from the admin team.
Both player privacy and admin privacy matter. Admins and devs are volunteers, and we deserve the same dignity and respect that we give our players by not making public examples of them. There is no amount of information disclosure that will prevent people from believing whatever they want to. We work as a team with a shared goal, making this game better and more fun, and we hold one another accountable. If you do not trust us, we can't make you.
Quote:The first point that you make does make sense that people don't just get banned for talking out, however we don't get to see how many warnings said person has had and we don't know any steps that the admin team have taken to get in contact with them to ask them to cut it out so from our perspective it just seems as though two people that were vocal against the admin team, got banned for speaking out, now I understand the repeated and extreme behaviour that they exhibited and I get why they were banned from the discord for it. But it creates a space where people are afraid to speak out due to it, you might not ban them for it, but they still dont want to speak out for fear of being banned as it happened so recently.
Do you understand that there's literally nothing we can do about this without violating our policy and airing the dirty laundry of people who aren't even there to defend themselves anymore? The fact that we ban people who exhibit "repeated and extreme behavior" means that we DO care about the community. We DO care about what kind of tone is being set in the channels we moderate. We DO expect people to be respectful toward others who are putting in their time and effort to make things better, from admins to devs to player contributors.
Here's the thing about having a policy of not airing anyone's notes and warnings and ban reasons: it's not very fun for us. It doesn't make our job easier. It actually sucks, a lot, because people who have taken up a ton of our time and energy and goodwill can say whatever they want to whoever they want to make us look like tyrants. And except in specific situations, we can't do anything to defend ourselves or justify our decisions.
But it makes the community better. It lets people grow from their mistakes. It's worth it.