Goonhub
11-02-2020, 02:18 PM
(This post was last modified: 11-02-2020, 02:31 PM by UrsulaMejor.)
I idle with the game open while I'm working. I pop in every once in a while when something egregious comes across on the ahelp discord channel. If something seems like it can wait, it waits. I'm working, after all.
Clear and descriptive reports help convey urgency. There wasn't a lot of urgency to "[Firstname Lastname] Greytiding". It didn't tell me what the problem was. It didn't tell me what they were doing or what, specifically, the problem was. It didn't seem to require my immediate attention, and so it waited.
I'm sorry that you feel like you're not being heard, but we have to triage what reports we invest our time into. Personally, I always investigate reports of bigotry or harrassment first, or obvious + extremely harmful acts of grief (such as ttvs or smoke bombs).
At peak times, we're getting several reports across 4 different servers. We can't get to everything. Sometimes things have to be dealth with post-mortem through logs.
You say you understand that we're volunteers. Please also recognize that this also means that I get to choose which reports seem urgent enough to interrupt my job and walk across my house for.
Finally, I'd like to mention: our rules specifically allow for you to kill griefers. When and how you do this is a matter of best judgement and experience, but if the time is right, make the call. You don't have to rely on us to solve the problem of "guy won't stop breaking in and out of security and causing hell with riot shells". We'll get to the rules enforcement aspect when we can, so feel free to take of the gameplay aspect for yourself in the moment.
Just wanted to clarify that last bit: I'm not telling you "lol deal with it yourself" or saying that this is codifed gameplay that admins won't do anything about.
Ahelp that you're making the call to kill a griefer and then just do it. We'll talk about it afterward when we have time and if you make a bad call, we can talk about that, too.
Clear and descriptive reports help convey urgency. There wasn't a lot of urgency to "[Firstname Lastname] Greytiding". It didn't tell me what the problem was. It didn't tell me what they were doing or what, specifically, the problem was. It didn't seem to require my immediate attention, and so it waited.
I'm sorry that you feel like you're not being heard, but we have to triage what reports we invest our time into. Personally, I always investigate reports of bigotry or harrassment first, or obvious + extremely harmful acts of grief (such as ttvs or smoke bombs).
At peak times, we're getting several reports across 4 different servers. We can't get to everything. Sometimes things have to be dealth with post-mortem through logs.
You say you understand that we're volunteers. Please also recognize that this also means that I get to choose which reports seem urgent enough to interrupt my job and walk across my house for.
Finally, I'd like to mention: our rules specifically allow for you to kill griefers. When and how you do this is a matter of best judgement and experience, but if the time is right, make the call. You don't have to rely on us to solve the problem of "guy won't stop breaking in and out of security and causing hell with riot shells". We'll get to the rules enforcement aspect when we can, so feel free to take of the gameplay aspect for yourself in the moment.
Just wanted to clarify that last bit: I'm not telling you "lol deal with it yourself" or saying that this is codifed gameplay that admins won't do anything about.
Ahelp that you're making the call to kill a griefer and then just do it. We'll talk about it afterward when we have time and if you make a bad call, we can talk about that, too.